Privacy Policy

Effective Date: January 1, 2021
Last Updated: August 31, 2025


Information We Collect

We collect information you provide to us when you:

  • Contact us via phone, email, or website forms
  • Schedule cleaning services
  • Submit payment for deposits or services
  • Communicate with us about your service needs


Types of Information Collected:

  • Contact Information: Name, phone number, email address, service address
  • Service Information: Type of cleaning requested, appointment preferences, special instructions, property access details
  • Payment Information: Processed securely through Stripe (we do not store credit card details)
  • Property Information: Details about surfaces to be cleaned, access instructions, parking information


How We Use Your Information

We use your information solely for legitimate business purposes:

  • Service Delivery: Scheduling, performing, and following up on cleaning services
  • Communication: Appointment confirmations, service reminders, and customer support
  • Payment Processing: Handling deposits and service payments through Stripe
  • Business Operations: Maintaining service records, warranty tracking, and improving our services
  • Legal Compliance: Meeting tax, business, and regulatory requirements


We do not:

  • Sell your information to third parties
  • Use your information for unrelated marketing
  • Share your information except as described below


Information Sharing

We may share your information only in these limited circumstances:


Service Providers:

  • Stripe: Payment processing (subject to Stripe's privacy policy)
  • Wufoo: Form submissions and data collection (subject to Wufoo's privacy policy)
  • Duda: Website hosting and functionality (subject to Duda's privacy policy)
  • Google Analytics 4 (GA4): Website traffic analysis and user behavior tracking (subject to Google's privacy policy)
  • Microsoft Clarity: Website analytics, heatmaps, and session recordings (subject to Microsoft's privacy policy)
  • Email/Text Services: Appointment communications


Legal Requirements:

  • When required by law or legal process
  • To protect our rights, property, or safety
  • In connection with business transfers or sales
  • To enforce our Terms and Conditions


Data Security

We implement reasonable security measures to protect your information:

  • Secure transmission of payment data through Stripe's encrypted systems
  • Limited access to customer information by authorized personnel only
  • Regular review of data handling practices
  • Secure storage of business records

However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.


Data Retention

We retain your information for the following periods:

  • Active Customer Records: Duration of service relationship plus 3 years
  • Tax and Payment Records: 7 years as required by law
  • Service Warranty Records: 5 years from service completion date
  • Communication Records: 2 years from last contact

You may request deletion of your information by contacting us, subject to legal and business requirements for record retention.


Your Privacy Rights

You have the right to:

  • Access: Request copies of information we have about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to business and legal requirements)
  • Opt-out: Unsubscribe from non-essential communications
  • Portability: Request your data in a portable format

To exercise these rights, contact us at ray@letthesunshinein.net or (339) 222-8792.


Service Area and Applicable Laws

We primarily serve Massachusetts and surrounding areas within a 30-mile radius of Waltham, MA. We may expand specialized inspection services to Maine, Rhode Island, and New Hampshire. This policy complies with applicable federal and state privacy requirements in our service regions.


Cookies and Website Technology

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and usage through Google Analytics 4 (GA4)
  • Track user behavior and interactions through Microsoft Clarity
  • Remember your preferences and settings
  • Enable form submissions and appointment booking


Google Analytics 4 (GA4): We use GA4 to understand website traffic patterns, user demographics, and site performance. Google's collection and use of this data is governed by Google's Privacy Policy.


Microsoft Clarity: We use Microsoft Clarity to understand how visitors interact with our website through heatmaps and session recordings. This helps us improve website usability and user experience. Microsoft's collection and use of this data is governed by Microsoft's Privacy Policy.

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.


Text and Email Communications

By providing your phone number and email address:

  • You consent to receive appointment-related communications
  • You may receive service reminders, confirmations, and follow-up messages
  • You can opt out of non-essential communications at any time by replying "STOP" to texts or clicking unsubscribe in emails

Standard messaging and data rates may apply for text communications.


Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.


Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals in accordance with applicable law and take appropriate steps to protect your information.


International Data Transfers

Some of our service providers (such as Stripe, Google, and Duda) may process your data on servers located outside the United States. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable privacy laws.


Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time without prior notice to reflect changes in our practices, applicable laws, or business operations. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly. Continued use of our services after changes are posted constitutes acceptance of the updated policy.


Contact Information

For questions about this Privacy Policy or our data practices, please contact:

Sunshine Cleaning Systems
Ray DeMeo, Owner/Operator
 Address: Waltham, MA (specific address available upon request)
 Phone: (339) 222-8792
 Email: ray@letthesunshinein.net


Scope of This Policy

This Privacy Policy applies only to information collected by Sunshine Cleaning Systems through our website, services, and direct communications. It does not cover third-party websites, services, or applications that may be linked from our website or used in connection with our services.



This Privacy Policy was last updated on August 31, 2025. We are committed to protecting your privacy and handling your personal information responsibly.